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Frequently Asked Questions

Please select from the below, using the categories provided. If you are unable to find the information you are after please give us a call on +813 6435 2269.

Frequent FAQs

It totally depend on the schedule of the shipping company which usually take one week to one month to depart. Please check the below mentioned estimated time, regionally.

It usually takes one to two weeks to ship the car after the payments has been confirmed.

Our logistic division will keep you posted on the shipping schedule as soon as we have it from shipping liner. our staff will send you the schedule through email without any delay.

* We need name and address of the person who is importing the car. * we need the details of the clearance agent as a notify party

You will have to arrange the clearance agent on your side, you also need to arrange the funds to pay for the duty and custom on the port of arrival, if required.

About Total Cost

F.O.B : it covers all costs till the port of Japan including the price of the car. C.I.F : it covers all the cost till the port of destinations including freight and insurance.

For Buyers who purchased with "Extra Warranty" option No claim shall be accepted unless; 1. The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading; 2. The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages For other Buyers 1. No claim shall be accepted unless all of the following requirements are met: (i)The Buyer purchases the vehicle with Warranty option; (ii)The FOB amount of the vehicle purchased is above US$1,500 (iii)Claimed damages is above US$300 (the Buyer shall bear up to US$299 as a repair cost per car); (iv)The age of the vehicle is less than 10 years; (v)For engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km. (vi)The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading; and, (vii)The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages 2. The Seller shall not be liable for any of the following: (i)Interior damages that are judged as minor, negligible, or invisible; (including without limitation scratches, cigar burns, stains and cuts); (ii)Missing or damaged interior equipments (including without limitation shift knobs, head rests, sun shades, spare tires, jack tool kits, floor mats, cigarette lighter, and remote controls); (iii)Exterior damages that are judged as minor, negligible, or invisible (including without limitation scratches, tiny dents, holes and small rust); or (iv)Snow tires or wheels without wheel lock nuts removed; or, (v)Any consumables including without limitation oil, fuel, tire tread, air-conditioning gas, etc.

You should check the "Stereo" on the Order Form. Select Cassette stereo US$150 CD player From US$200 CD changer From US$350

About www.saffranautos.com

We are in the market since 2006. trying our best to provide best services and quality goods to our customers which is the only choice to compete in the market and sustain in the market for long term. *we have no choice other wise*

All Genuine Cars, inspected by professional Japanese mechanics - To Save Costs by Cutting out the middle man - To Choose from a Variety of Stock - Guaranteed Quick Shipment covered with Warranty - Easy Import procedures Supported by English Speaking Staff

Our office hours are Monday - Friday 9:00 - 21:00 Saturday 9:00 - 18:00 * very soon we will be starting night shift to operate 24 hours * Sunday Closed (GMT+9hours)

About Payment

Your proforma invoice will be sent to you by email. Please proceed with your payment ASAP to ensure quickest shipment of your vehicle.

Our stock will be sold upon "First come, First serve" basis. Please arrange payment ASAP and send us payment copy to secure the car. We will reserve the car upon your full payment.

Do not worry! We will either Refund your money Look for a replacement vehicle You can choose another vehicle from our stock with the same value

Payment of the shipping cost is required prior to shipment. We will ship the car upon payment of C&F or CIF amount indicated on the proforma invoice.

We accept following payment methods; Do not forget to bring your proforma invoice with you when you remit the money. 1.Telegraphic Transfer is the most common way of payment made through any banks. How to make payment through Telegraphic Transfer
Step 1 Bring the proforma invoice to the nearest bank
Step2 Complete the TT application form with proforma invoice Remit the amount to the following bank account. Quote the "invoice number" and "your name" on the payment instructions or application form. e.g. 99999 John Smith ("Invoice number" "payer's name")
Step 3 Collect the TT copy (Bank receipt) and Fax to us Send the TT copy to +813 6435 2269 to identify the payer when you remit your money.

Please open the mentioned below link to view our bank details, http://saffranautos.com/bankdetail.php

No, you can not make payment by credit card.

We require the payment to be received in U.S. dollars.

No, we don't accept car purchase at FOB prices for quality reasons. In order to keep your car in good condition, we inspect your car before shipment and supply you at either CIF or C&F prices

About Membership

You are invited to use "My Account" for free and enjoy following benefits. 1. View the Invoices issued in the past and compare the prices. 2. Track the current status of the vehicle you have purchased by our OTS. 3. Edit and update your profile.

No, membership is not required to view our stock lists and prices. You can view most of our website without registration.

There are two ways to sign up a member: 1 . From "Sign In" (appears on our homepage). 2. From "Vehicle Information Sheet" Once you have signed up, you are in logged in status. You will be logged off when you close the browser.

You can reset your password from Sign In page by using this option (I can't access my account Help).

About the Vehicle's Condition

Please do not worry about the vehicles' conditions, since all vehicles sold by saffranautos.com are all genuine Japanese vehicles, and all of them are fully inspected by professional Japanese mechanics in our stock yard. However if you are unhappy with the car after you receive the vehicle, we are here to cover the loss according to our claim clause. Please contact us immediately. Refer to our claim clause for details.

Reg.Year(Regulation year) means the first year the vehicle is registered by law in Japan, and appears on all the documents of the vehicle itself, however, sometimes differs from the year of manufacture of the vehicle.

Seat belts Year means manufactured year of the seatbelt itself, and it may differ from the year of manufacture of the car. However authorities of some countries determine manufactured year of the car according to seatbelt

Shipment

Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company's schedule. Please click below to see the approximate delivery times for each region.

Shipping details are noticed within 2 weeks from the date of confirmation by our logistics department. Shipping Schedule Region Port Frequency of Vessels Africa Dar es Salaam 8 times a month Mombasa 8 times a month Durban 8 times a month Maputo Once a Month Carib Georgetown Once a month Nassau Once a month Freeport Once a month St. Georges Once a month Oceania Port Moresby Twice a month Lae Twice a month Brisbane 9 times a month Nassau Twice a month

Booking will be arranged by AGASTA CO., LTD.. Please wait to receive the departure and arrival date of your shipment via email from our logistics department within 2 weeks from the date of confirmation. In some cases, AGASTA will contact you to obtain further information in need before shipment, otherwise, leave it up to us. We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies. Please keep a note of the arrival date and confirm with the local shipping agent in case the arrival date has been changed. We strongly recommend you to contact your local clearing agent or shipping agent to confirm the arrival date before you collect your vehicle.

There are three different information required to confirm shipment of your vehicle. Consignee Address Information of the person, shown on the shipping documents. This is the person who receive the vehicle. Courier Address Where shipping document will be sent. Notify Party Contact person at the port of delivery. This is your clearing agent in most cases. Please inform this information in case you require us to announce the shipping schedule apart from the consignee.

In most cases you need to do nothing. AGASTA will arrange the shipping on this side on your behalf. Once you received a notice for booking, please keep the arrival date so you can collect the car.

About Import Procedures

The below documents Will be sent from AGASTA. Customs Invoice Bill of Lading *Other documents may be required depending on your country's regulation Please contact your local clearing agent for the details of the necessary documents.

Please consult with your local clearing agent as soon as you found a car from our website. They will quote you extra cost after landing at the port, and also give you all the instructions to register in your country.

You can choose your own reputable clearing agent in your local area, or you may wish to contact our preferred clearing agents in your region.

Contact your clearing agent and confirm the exact arrival date of the vessel and the ideal pick up date. *Please be aware that in case you have delayed to pick up your car, may cause extra charges, such as storage.

Important Information by Country

JEVIC inspection is required to import cars to Zambia, Kenya and Uganda! What is JEVIC (Japan Export Vehicle Inspection Center) inspection? JEVIC is a Japanese registered company and has been involved in pre-shipment inspections / certification of used vehicles in various forms since 2001. Zambian government, Kenyan government Ugandan government require JEVIC inspection for the vehicles to be imported to the countries. Inspection will be arranged by SiCL before shipment. This may take up to 10 days depending on how busy the inspectors are. Booking of your vehicle for shipment will be arranged once the JEVIC inspection is completed. Please pay the JEVIC Inspection arrangement fee of US$200 for Zambia, Kenya and Uganda at the same time of payment for your vehicle. Please note that without JEVIC certificate, penalty will be charged.

JAAI inspection required to import cars to Tanzania! What is JAAI (Japan Auto Appraisal Institute) inspection? JAAI was established in 1966 under the approval of the Ministry of International Trade and Industry and the Ministry of Transport in Japan. Tanzanian government requires JAAI inspection for the vehicles to be imported to their countries. Inspection will be arranged by AGASTA before shipment. This may take up to 10 days depending on how busy the inspectors are. shipment of your vehicle will be arranged once the JAAI inspection is completed. Please pay the JAAI Inspection fee US$250 at the same time of payment of your vehicle. Please note, without JAAI certificate, 30% of the CIF value will be charged as penalty.

Some of the GRADE 3 vehicles may be needed some additonal services to pass JAAI/JEVIC inspection according to their standard, such as repairing dents which are wide and/or deep, fixing electronic components failure, replacing driveshaft boots and so on.

CTN Document required to import cars to the countries! What is CTN (Cargo Tracking Note) Document? All of cargo are obligated to issue CTN document. Central African, Nigerian, Senegalese, Nigerian, Mali and Guinean government requires CTN document for the vehicles to pass the customs clearance. Please pay the CTN Document fee of your country at the same time of payment of your vehicle. Please note, without CTN Document, can't receive your car in your country. Country CTN Document Fee Central AFRICA / Douala $300 NIGER/Cotonou $300 SENEGAL/Dakar $250 NIGERIA/Lagos $400 MALI/Abidjan $300 GUINEA/Conakry $200

MOZ number required! Mozambique clients are required to: Apply for Intertek Inspection in Japan before shipment. To apply for Intertek Inspection in Japan 1. Please apply for MOZ number at your Local Intertek office.

Correct street address required! Please note that your street address will be required since the U.S. Government's Department of Homeland Security does not allow imports of vehicles for clients with just their P.O. Box address in the Caribbean. Ensure that your street address is correct when you fill in the order form. And we can book your vehicle for shipment and prepare the shipping documents accordingly.

Correct street address required! Please note that your PO Box address alone will not suffice. A street address is required and the South African Government for vehicles being imported via Durban port.

Others

If you are interested in any of our stock, please send us an email with the Ref. No of the car on the newspaper or catalogs by email to inquiry@saffranautos.com We will support your purchase even though you have no access to Internet.

Yes, we accept your order by FAX. Please download Fax order form. To avoid communication failure, you submit your order on-line. If you have problem with accessing the internet, please order by email. inquiry@saffranautos.com

Sorry, we do not carry Japanese left hand drive vehicles in our stock.

Yes, you can get Spare Parts Supply Service if you buy a car from us. Please contact our "Sales Staff". *Please contact your local customs for import duty.

Please enter the address where the vehicle will be imported. . For example, if you live in the U.K. but wish to import the vehicle into Zimbabwe, then enter the address in Zimbabwe.. . Ensure that your street address is correct when you complete the order form since this will be the address used on all shipping documentation.. . For Caribbean clients and clients importing vehicles through Durban port:. Please note that your PO Box address alone will not suffice. . A street address is required in accordance with U.S. Government's Department of Homeland Security for Caribbean clients, and the South African Government for vehicles being imported via Durban port.

At the moment we only operate from our office in Tokyo Japan. However for PNG Customers and Zambian Customers, our net work in PNG and Zambia can assist you. For local assistance in PNG, contact PNG Japan or in Zambia, contact Africars Logistics.

Many Japanese drivers love their vehicles and cannot wait to change their vehicle for the new shape models. Most models undergo change of shapes every five years. Also, the registration system here in Japan is very expensive, at an average cost of US$1,200 per year. After 9 years it does not become worth the cost to register such a vehicle. Therefore many Japanese drivers prefer to change to new models

Many Japanese people travel to work on the train or bus, and there are very few parking spaces in Japan. Therefore it is not convenient to drive to work. Besides, the train systems in Japan are so efficient you can set your watch by the train timetables. Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays. That leaves only the weekends to enjoy driving their vehicles. The average Japanese car travels approx. 8,000km per year.

For Buyers who purchased with "Extra Warranty" option No claim shall be accepted unless; 1. The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading; 2. The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages For other Buyers 1. No claim shall be accepted unless all of the following requirements are met: (i)The Buyer purchases the vehicle with Warranty option; (ii)The FOB amount of the vehicle purchased is above US$1,500 (iii)Claimed damages is above US$300 (the Buyer shall bear up to US$299 as a repair cost per car); (iv)The age of the vehicle is less than 10 years; (v)For engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km. (vi)The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading; and, (vii)The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages 2. The Seller shall not be liable for any of the following: (i)Interior damages that are judged as minor, negligible, or invisible; (including without limitation scratches, cigar burns, stains and cuts); (ii)Missing or damaged interior equipments (including without limitation shift knobs, head rests, sun shades, spare tires, jack tool kits, floor mats, cigarette lighter, and remote controls); (iii)Exterior damages that are judged as minor, negligible, or invisible (including without limitation scratches, tiny dents, holes and small rust); or (iv)Snow tires or wheels without wheel lock nuts removed; or, (v)Any consumables including without limitation oil, fuel, tire tread, air-conditioning gas, etc

The shipping company will not be accepted any application to change for B/L after arrival date. Regarding the Mombasa port, Mombasa customs regulations does not accept any change before 7 business days of arrival. Please kindly check your document again and advise us immediately if there is any amendment.

Ask Greg

Greg, our friendly tyre expert is available to answer any tyre related questions you have.

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